REFUND AND CANCELLATION POLICY
Website, Software, Web Application Design, Integration and Development.
Payment for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Axiom Solutions and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client. Refunds are only available during your service's eligible refund period.
Payment for custom application development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Axiom Solutions and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
All subscriptions include a 30 days money back Guarantee. After 30 days, the selected (Plans and.or Packages) Service is billed in advance on a monthly or annual basis and is non-refundable; no refunds will be issued. AxiomSolution does not offer prorated refunds for cancelled subscription plans.
There will be no refunds or credits for partial months of service, upgrade and downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. Any cancellation will discontinue the creative design, development, security monitoring hosting services 'it means upon cancellation we pull the off' excluding customized and unique products when customers paid full amount or we sold it as a project to your our customers.
All our subscriptions model, both monthly and annually packages and plans, are recurring and will automatically renew after the end of each paid subscription period. Please make call us on (614) 699-2437. All subscriptions plans for a period of one years with advance "upfront" payment made plus the monthly services, without up-front payment the services plans for a period of two years at agreed rate.
Online Marketing and Search Engine Optimization
Online marketing, social media optimization payments for SEO, services are nonrefundable, and Axiom Solutions do not issue pro rate refunds for fees paid work completed or is currently is in progress. Once a payment or deposit is made, it may be non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Axiom Solutions in initiating services. If a project is cancelled or postponed, all monies paid are retained by Axiom Solutions and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
If we receive a charge back or payment dispute (i.e. Payment Gateway and Wave Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 charge back fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the charge backs must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a charge back, please contact us to address any billing issues. Requesting a charge back or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
All invoices shall be paid by Client within fourteen (14) days of receipt. Payments not made within such time period shall be subject to late charges equal to the lesser of (i) two and one-half percent two to five percent per month of the overdue amount or (ii) the maximum amount permitted under applicable law. AXIOMSOLUTION may suspend all services on seven (60) days written notice until the amounts outstanding are paid in full.
Payments for annual service web hosting are non-refundable after 30 days. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If client paid for hosting account for 12 or 42 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.
Axiom Solutions reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.
|Service or product||Refund Period (if prepaid 3+ months)|
|Web Hosting||30 days|
|WordPress Hosting||30 days|
|Cloud Server||14 days|
|Dedicated Server||No refund once the server has been delivered|
|Reseller Hosting||30 days|
|Domain name registration||No refunds|
|Privacy Protection||No refunds|
|Domain name renewal||No refunds|
|Domain name transfer||90 days, only if the transfer has not taken place|
|SSL certificate||30 days after being issued|
|Email Marketing||14 days|
|DNS Anycast||30 days|
|Entreprise Antispam||30 days|
|SiteSafe Protection||7 days; no refunds after the first scan|
The refund period for all eligible services paid monthly is 7 days.
To request a refund, please submit a written request specifying the invoice number to be refunded directly from your Client Area, after having cancelled the service(s) in question within the prescribed time limits.
Business Listing and Optimization
Code:P399. Offer is subject to change without notice. One per customer. Available to existing and new customers in Ontario, subscribing to an eligible monthly web application package, Maintenance Services or Business Listing & Optimizing services, where commercially reasonable efforts and technology permit. 30 days installation and activation of services, the confirmation will be sent via email if eligible services are still active and account is in good standing. A valid email address and phone number is required to associate at time of purchase. Customer cannot combine with any other discounts or promotions. HST taxes extra. Basic website or improve or audit your current website (valued at $299.99). Offer include Level1 SEO "Improve Organic Local Rankings" optimizing for one year. After a year at regular rate $699,99.00 per month with no contract.
Sing up for Organic Local Rankings $399,99 month. No Contract. We refresh and updates Google, Apple, Bing, Yelp and more. We provide images, graphics and professionally written content for your Business Profile. Offer valued at $200 or (audit or improve) your current website SEO.
- Create One Post
- Create One Offer
- Create Event
GNU3 General Public Licensing Agreement and GPL. customers are not required to remain subscribed to our service(s) for a fixed duration, however, to really benefit from some of our services it is highly recommend a minimum of 3 months or one years or two years depending of the service.
Our maintenance services do not include:
- Redesign of new site, including changing any design elements.
- Creation of or add new pages, Edit external sources code and Integrate third-party API.
- Advanced SEO Services (see our Advanced SEO page for details).
- Creation of subdomains or new installations.
- Installing any new, third-party extensions (core extensions being enabled are acceptable).
- Changing of the template.
- Anything else not listed as included in this service.
FREE PROFESSIONAL WEBSITE
Include: High quality basic website or audit current website, improvements where necessary and make recommendations when subscribed for package(s). An other option is along with the Online Business Listing create and attractive Landing Page. Let's start your free consultation and tailor your breakdown. Note: customer must request an audit within 30 days from singing date.
However, 30 days notice is required! Your subscriptions or non-subscription based services will disconnected and we will not charge any future services. Our services are not tangible products therefore some limitation applies mainly surrounding the complexity of software product. In case of a hybrid packages where customer paid up-front, only monthly services will be disconnected any pending undelivered services will be refunded. There is No Contract for our subscribed products and services. Please, call us for more information (613) 699-2437.